NOT ONLY MONITOR YOUR ONLINE REVIEWS BUT IMPROVE THEM WITH eRM SOLUTION
eReputationManager (eRM Solution) is a specialized technology solution that helps you monitor and improve your online reputation like never before.
eRM empowers you to effortlessly capture reviews from your customers using multiple channels and publish them on web. eRM automatically monitors review websites and keeps you updated when any new review is posted about you on the web. eRM solution also takes into account customer behavior and human psychology and makes it real quick & effortless for customers to write a review thereby attracting more and more positive reviews online.
This is what eRM Solution does for you:
- Capture feedback digitally from your customers – empowers you to capture feedback then and there, on a tablet/mobile phone, when customer is at your premises. You can also request feedback via Email and Text with a quick link to write feedback.
- Monitor web 24X7 on your behalf – At all times, gives you a consolidated view of how you are rated on a number of review websites. Rings a bell when a new review is posted about you on the web.
- Build and Improve online Reputation – Gets positive reviews published on major review websites and build a positive online reputation.
- Measure Customer Experience – eRM helps you identify your happy and unhappy customers and measure your customer experience. When you know exactly how your customers feel about your service, you can take necessary actions and keep your customers happy. Always!
- Deal with unhappy customers privately - Our special eRM surveys and screens for complainers give them the medium to vent out. Once heard and taken care of, unhappy customers are unlikely to write a negative online review for you.
- Acquire new customers – Strong online reputation makes it sure that your customer select you over your competition